Business Cardholder Agreement
Wise US Inc.
Last updated: 18 July 2025
Welcome to Wise
1. How to read this Cardholder Agreement
2. Why you should read this Cardholder Agreement
3. About your Card
4. Fee and Limit Schedule
5. Use of the Card
6. Transactions
7. When your Card expires
8. Keep Your Card Safe
9. Cancellation rights
10. Privacy
11. Other miscellaneous terms
12. Governing Law and Agreement to Arbitrate
Terms and Conditions for the Wise Multi-Currency Card Program issued by Lead Bank (“Lead”)
1. How to read this Cardholder Agreement
This Cardholder Agreement (“Cardholder Agreement”) must be read alongside your Wise Customer Agreement, (the “Customer Agreement”). The Customer Agreement sets out the terms in relation to your Wise Account and is a binding legal contract between you and Wise US Inc (“Wise”).
The terms set forth in this Cardholder Agreement also form a binding contract between Lead Bank (the “Bank” or “Lead”) and to your use of the Wise Multi-Currency Card (the “Card”) issued by the Bank. You must maintain a Wise Account under the terms of the Customer Agreement, as the Card is a means of access to the money in your Wise Account. You must agree to the terms of this Agreement to use your Card, and if you do not agree, do not use the Card and cancel it. References to “we”, “us” and/or “our” mean the Bank and its successors, affiliates and assignees.
Wise is the program manager for the Wise Multi-Currency Card and service provider to the Bank, to provide certain services to you in connection with the Card, and for this reason, Wise is also a beneficiary of this Cardholder Agreement.
The headings are for reference only. Some capitalized terms are defined herein, and others are defined in your Customer Agreement. Some underlined words in this Cardholder Agreement contain hyperlinks to further information.
By activating or using the Card, or allowing someone else to use the Card, you agree to the terms of this Cardholder Agreement under which the Card has been issued to you, and you must affirm or reaffirm, as the case may be, your agreement with the following agreements:
- Customer Agreement
- Privacy Policy
- Lead’s Privacy Notice
- Acceptable Use Policy
- Electronic Communications Policy
REMINDER, THIS CARDHOLDER AGREEMENT REQUIRES THAT ALL DISPUTES BE RESOLVED BY WAY OF BINDING ARBITRATION AS DESCRIBED AT THE END OF THIS CARDHOLDER AGREEMENT.
2. Why you should read this Cardholder Agreement
2.1. What this Cardholder Agreement covers. These are the terms and conditions on which the Bank provides the Card to you.
2.2. Why you should read it. Please read this Cardholder Agreement carefully before you start using the Card. This Cardholder Agreement(together with the documents referred to in it) tells you who the Bank is, features of the Card and how you may use it, how this Cardholder Agreement may be changed or terminated, what to do if there is a problem and other important information. If you think that there is a mistake in this Cardholder Agreement or require any changes, please contact us to discuss.
2.3. Future changes to this Cardholder Agreement. We may make changes to this Cardholder Agreement at any time. In the event that any such change has a material impact to you and/or your use of the Card, we will notify you in advance of any such change. If you continue to use the Card following such notice being provided, you will be deemed to have agreed to the changes.
2.4. You agree to the Cardholder Agreement. By applying for, or using, your Card, you confirm that you accept and agree to this Cardholder Agreement (including any updates to this Cardholder Agreement and the additional documents referred to above). If you do not agree, please do not apply for, or use, your Card.
2.5. Where to get a copy of this Cardholder Agreement. You can always see the most current version of this Cardholder Agreement on Wise’s website.
3. About your Card
3.1. The Card is a debit card and can be used to access and spend funds stored in your Wise Account held by Wise US Inc. The Card is a prepaid debit product which can be used to pay for goods and services online, over the phone, or in person. The Card can be used to withdraw money from ATMs in the US and overseas. The Card is not a guarantee card, charge card, gift card, or credit card. It is not for resale. The Card will remain the property of the Bank and must be surrendered upon demand. The Card is non-transferable and it may be canceled, repossessed, or revoked at any time without prior notice subject to applicable law.
3.2. Digital card. You can order a digital card separately or in addition to a physical card. Your digital card will have a different set of card details from your physical Card, but will draw from the balances in your Wise Account in the same manner. Your digital Card is activated instantly and can be used right away.
3.3. Wise account and Card. Your Card is linked to your Wise Account. Wise ensures the safety of funds held in electronic money accounts like your Wise Account. For more information on how Wise protects customer funds see here. For the avoidance of doubt, the funds stored in your Wise Account are not held at Lead Bank and, therefore, not insured by the Federal Deposit Insurance Corporation (“FDIC”) in the event Lead Bank fails.
3.4. Features and information about your Card. A summary of the key product features and information about your Card, including any applicable fees, is set out here and in Section 4 below. You may only use your Card for business purposes and not personal purposes. Wise and the Bank reserve the right to close your Card if Wise and/or the Bank have reason to believe you are using your Card for non-personal, family, or household purposes.
3.5. Wise, on behalf of the Bank, may carry out verification checks when you request a Card (in addition to the checks required to obtain a Wise Account) and Wise may carry out further checks on an ad-hoc basis. These checks may increase the time it takes to process your order for a Card. Wise and the Bank cannot be responsible for any delays as a result of carrying out those checks. If you have paid a fee for your Card but you do not meet Wise’s verification requirements, Wise will cancel your Card and refund the fee you paid for your Card within 14 days of Wise’s decision to not open your Wise Account. Wise may not refund the fee in certain circumstances.
3.6. Secondary Cards. Subject to the availability of this feature, you may request an additional Card (“Secondary Card”) for another person, provided such person is at least 13 years of age and we have been able to verify such person’s identity. However, you are liable for all Card transactions made by those persons, including cardholders of Secondary Cards. You must notify us to revoke permission for any person you previously authorized to use your Card or a Secondary Card. You are responsible for all transactions and fees incurred by you or any other person you have authorized to have access to your Card or Wise Account. If you tell us to cancel another person’s use of your Card or a Secondary Card, we may terminate any or all of the Cards associated with your Wise Account and issue a new Card to you with a different number. You are wholly responsible for the use of each Card and Secondary Card according to the terms of this Agreement. For the avoidance of doubt, the terms of this Agreement apply to any Secondary Card as if that Secondary Card is a Card.
4. Fee and Limit Schedule
4.1. You agree to pay the Card Transaction Fees set forth in the Fee Schedule below. All the Card Transaction Fees will be withdrawn from your Wise Account and will be assessed as long as there is a remaining balance on your Wise Account. If at any time your remaining Wise Account balance is less than the Card Transaction Fees being assessed, the balance of your Wise Account will be applied to the Card Transaction Fees resulting in a zero balance on your Wise Account, and your Card may be declined. The remainder of the Card Transaction Fees due will be collected upon the next load into your Wise Account.
4.2. In addition to the fees associated with Card Transactions, pursuant to the terms of the Customer Agreement, you can make Transactions, which may be subject to additional fees set by and payable to Wise. These include fees associated with converting currencies, certain pay-in and pay-out methods and fees for transferring money out of your Wise Account.
Fees for spending money and using the ATM or getting cash with your Card
| Fee type | Fee amount | How to Reduce This Fee |
|---|---|---|
| Purchases when you have the currency you are spending in your Wise Account | No fee | Not applicable |
| Purchases when you do not have the currency you are spending in your Wise Account | In this case, the currency in your Wise Account will be converted from the balance available on your account that has the lowest conversion fees in accordance with the Wise pricing page. | Spend in a currency that you hold in your Wise Account. If you are offered the option to make a payment at a point of sale (POS) terminal to pay in local currency or to pay in your home or another currency, you must choose the local currency if you want the Wise foreign exchange rate to apply to your transaction. |
| Account Funding transactions made using your Wise Card, such as topping up e-wallets and accounts or items which may be convertible to cash | 2% fee on the value of the transaction. Applies for certain currencies, see FAQ. | Not applicable |
Please note that if you are offered the option at a POS terminal to pay in local currency or to pay in your home or another currency, you must pick the local currency if you want the Wise rate to apply to your transaction.
In a currency that you hold in your Wise Account. If you use your Card to withdraw cash or make a purchase in a foreign currency that you hold in your Wise Account, that balance will be used for your withdrawal or purchase.
In a currency that you do not hold in your Wise Account. If you use your Card to withdraw cash or make a purchase in a currency that you do not hold in your Wise Account, or if you use your Card to withdraw cash or make a purchase in a currency in an amount that exceeds your balance in that currency in your Wise Account, Wise will convert currency in your Wise Account to cover that transaction, and Wise currency conversion fees will apply. You cannot set a default or preferred balance to convert from.
When determining which currency to convert in cases where you have more than one currency held in your Wise Account, Wise will use the currency with the lowest conversion fee for the currency needed to complete the cash withdrawal or purchase made by you. In cases where the conversion from several currencies will have the same conversion fee, Wise will convert based on the highest conversion rate. For more information on which currencies would be used in the event that you use your Card to withdraw cash or make a purchase in a currency that you do not hold in your Wise Account, please check the Wise pricing page or contact Wise Customer Service.
In a currency that is not supported by Wise. If you use your Card to withdraw cash or make a purchase in a foreign currency that is not supported by Wise, Visa exchange rates will apply. The exchange rate between the foreign currency and the U.S. Dollar used to process such Card transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate that Visa itself receives, or the government-mandated rate in effect for the available central processing date.
Fees for getting cash
| Fee type | Fee amount | How to Reduce This Fee |
|---|---|---|
| ATM Cash Withdrawal anywhere in the world and cash back at point of sale1 | Wise won't charge you a fee on your first two ATM withdrawals each month, as long as the total combined amount withdrawn does not exceed $100. A $1.50 fee applies to each withdrawal starting with your third withdrawal in a calendar month. A 2% fee is charged on any amount you withdraw beyond $100 in a calendar month. The ATM operator may charge their own fees. Fee amount varies by ATM operator. The owners of the business providing cash back may impose additional charges as well. | Limit withdrawals and cash back transactions to $100 in each calendar month. |
Card Limits Schedule We may increase or decrease these limits or add additional limits from time to time in our sole discretion without notice to you except as required by law, for security or other reasons.
Refer to Wise’s FAQ pages for an up to date schedule and overview of the applicable spending limits.
5. Use of the Card
5.1. How to activate your Card. When you receive your Card, please sign the back of it as soon as you receive it and keep it safe. You can activate your Card by following the instructions in the Wise App or carrier. The Card PIN is a 4-digit code that you will be asked to enter when making a payment using the Card.
5.2. Refunds in different currencies. If you receive a refund on a card payment in a currency that you hold in your balance, Wise will credit your Wise Account in that currency. If you receive a refund in a currency that Wise does not support (see FAQ), Wise will first convert the amount at the current Visa exchange rate to a supported currency and then credit your Wise Account. The exchange rate between the foreign currency and the U.S. Dollar used to process such Card transactions is a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which may vary from the rate that Visa itself receives, or the government-mandated rate in effect for the available central processing date. Wise may need to activate a currency in your Wise Account in order to credit you the refund.
5.3. No negative balance in your Wise Account. You must not make purchases that exceed the amount of electronic money available in your Wise Account. If any purchase takes you over your available funds, or the card limits indicated in the Card Limitations Schedule of this Cardholder Agreement, Wise will decline the transaction. If a negative balance still occurs as a result of a purchase you have made, that negative amount represents an amount you owe to Wise. Any amount that exceeds your Wise Account balance and which you consequently owe to Wise may be deducted from any future amount that is loaded into your Wise Account.
5.4. Your use of the Card is subject to limits. We may, at our reasonable discretion, decline the use of your Card for situations including, but not limited to:
- 1. pre-authorized regular payments;
- 2. transactions at self-service gas pumps;
- 3. transactions for cash (other than ATM withdrawal) including for example cash back, cash from a bank, money orders, traveler's checks, foreign exchange, or bureau de change, or any illegal purposes;
- 4. where it is not possible for the supplier of the good or service to obtain online authorization that you have sufficient Balance for the transaction. For example: transactions on trains, ships, and some in-flight purchases;
- 5. where there is suspicion that the Card is being used to exploit vulnerabilities in a merchant's payment processing or the card payment payment ecosystem; or
- 6. where we have grounds to believe that you have made false statements in an attempt to obtain reimbursement for a previous transaction.
5.5. Wise and the Bank are not liable for certain losses. Wise and the Bank are not responsible for the quality, safety, legality, or any other aspect of any goods or services purchased with the Card. You are responsible for losses arising from gross negligence, or failing to conduct adequate due diligence on the merchants you transact with. Wise and the Bank are also not liable in the following instances:
- 1. If through no fault of ours or Wise, you do not have enough funds available on your Card to complete the transaction;
- 2. If a merchant refuses to accept your Card;
- 3. If an ATM where you are making a cash withdrawal does not have enough cash;
- 4. If an electronic terminal where you are making a transaction does not operate properly;
- 5. If access to your Card has been blocked after you reported your Card lost or stolen or your Wise Account compromised;
- 6. If there is a hold or your funds are subject to legal or administrative process or other encumbrance restricting their use;
- 7. If the requested transaction is unauthorized as laid out in Section 8.1 of this Cardholder Agreement;
- 8. If circumstances beyond Wise or the Bank’s control (such as fire, flood, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
- 9. Any other exception stated in this Cardholder Agreement or the Customer Agreement with you.
5.6. No Warranty Regarding Goods or Services as Applicable. Wise and the Bank are not responsible for the quality, safety, legality, or any other aspect of any goods or services you purchase with your Card. Any disputes or issues with any goods or services you purchase with your Card should be addressed to the merchants or individuals from whom the goods and services were purchased.
5.7. Returns and Refunds. If you are entitled to a refund for any reason for goods or services obtained with your Card, you agree to accept credits to your Wise Account for such refunds and agree to the refund policy of that merchant. Merchant refunds in an amount the same or less than the amount of the corresponding debit will be provided to Wise for posting to the Wise Account when they are received. Wise and the Bank have no control over when a merchant sends a refund transaction; there may be a delay between the date of the refund transaction and the date the refund amount is credited into your Wise Account.
5.8. Account Suspended or Account Canceled. The Bank and Wise are not responsible and have no liability if your Card is not accepted for a charge. Wise can close or suspend your Wise Account at any time (see Customer Agreement) and suspend or cancel your Card at any time, including if the activity on your Card appears suspicious, fraudulent or Wise believes it to be associated with criminal activity or activity which is inconsistent with this Agreement. Unusual or multiple purchases may prompt a merchant inquiry or Card suspension that is necessary to allow Wise to investigate such activity. Wise or the Bank reserve the right, in each party’s sole discretion, to limit your use of the Card. Wise or the Bank may refuse to issue or replace a Card or may revoke Card privileges, other than as required by applicable law. You agree not to use or allow others to use an expired, revoked, canceled, suspended or otherwise invalid Card. Wise and the Bank will not incur liability to you because of the unavailability of the funds that may be associated with your Card or Wise Account.
5.9. Unjust enrichment. In case you notice a refund has been received twice for the same transaction, from Wise and a merchant, you are required immediately to let Wise know, and Wise always reserves the right to debit back a transaction amount when a refund for the same transaction has been provided by the merchant as well, without prior notice.
5.10. Disputed transactions. In case of disputed Card transactions, Wise may, subject to any restrictions under applicable law, decide not to proceed with chargebacks at Wise’s sole discretion. Reasons for this might include: not receiving sufficient information to determine that an error occurred.
5.11. Address or Name Changes. For legal reasons, all information you provide during the signup process for a Card and/or your Wise Account, or any time thereafter must be complete, accurate and truthful. You are responsible for keeping your mailing address, email address, telephone number, and other contact information on your Wise Account up-to-date. To make changes to your profile, login here and then go to your account page. Note that we reserve the right to cancel or suspend your Card at any time for any reason.
6. Transactions
6.1. You authorize every Transaction. You agree that any use by you of your Card, card number or PIN constitutes your authorization and consent to a transaction.
6.2. Your Card is for your business use. You undertake not to allow others (except for authorized users) to use your identity or user status, and you may not assign or otherwise transfer your Card to any other person or entity.
6.3 Where there are multiple cardholders within the same business account, any transaction authorized by any one of the cardholders is deemed to be effectively authorized by the business.
7. When your Card expires
7.1. Your Card has an expiration date. You can only use your Card up until the expiration date which will be shown on the card and/or in the App.
7.2. Wise will aim to notify you two (2) months before your current Card will expire. You may then order a new Card by following the instructions on Wise’s FAQ page. A replacement card fee may apply (see here).
7.3. If you do not want your Card to be renewed, you can simply let it expire without ordering a replacement. Your Card will be deactivated and you will not be able to use it after its expiry. Any outstanding balance in your Wise Account will remain usable by you in accordance with the terms of the Customer Agreement.
8. Keep Your Card Safe
8.1. Keep your Card safe. Never let another unauthorized party use your Card. Memorize your PIN and never disclose this and other security information to anyone. Sharing these details can lead to unauthorized access to your account and you will be solely responsible for transaction(s) made in this situation. Wise and the Bank will not be liable for any loss arising due to any such unauthorized transaction(s).
8.2. Keep your Wise Account safe. You should also observe the security measures as set out in section 7 of the Customer Agreement with regard to your Wise Account.
8.3. Check your transaction history regularly. Wise and the Bank rely on you to regularly check on your Wise Account history and contact Wise in the case of unauthorized, incorrect, or misdirected transactions.
8.4. Report any suspicious incidents. If your Card is lost or stolen, if you suspect that someone else knows your PIN, or if you think your Card, Card number or PIN may be misused, you agree that you must stop using the Card, and immediately freeze or replace the Card according to the instructions on Wise’s FAQ page or by contacting Wise Customer Support. If you find the Card after you have reported it lost, stolen or misused, you must cut it up and tell Wise as soon as possible.
8.5. Your Liability for Unauthorized Card Transactions. An Unauthorized Card Transaction occurs when your Card is used and it was not authorized by you and did not benefit you. For example, if someone steals your card, and uses your Card to access prepaid money in your Wise Account, an Unauthorized Card Transaction has occurred. The following are not considered Unauthorized Card Transactions: (i) if you give someone access to your Card and they use your Card without your knowledge or permission. You are responsible for transactions made in this situation.
In addition to your limitations of liability under this Cardholder Agreement, your liability for the unauthorized use of your Card may also be limited by Visa under the Visa rules, you may have no liability for a transaction that was not authorized by you if you exercised reasonable care in safeguarding the Card from risk of loss or theft, and, upon becoming aware of such loss or theft, promptly reported such loss or theft to Customer Service by calling Wise at Wise’s Customer Service number 1-844-926-4438. This liability policy is subject to change without notice and changes made by Visa will automatically apply to you. If your Card, or any replacement card, is lost or stolen, you can request a replacement.
8.6 Replacement of card. If you need to replace your Card for any reason, please follow the instructions on our FAQ page or Contact Customer Service. We will charge a fee for the replacement Card. The details for the relevant replacement can be found here.
8.7. Disclosure of information to law enforcement authorities. If your Card is used without your permission, or is lost, stolen or if you suspect the Card may be misused, Wise and/or the Bank may disclose to law enforcement agencies any information which Wise or the Bank reasonably believes may be relevant.
8.8. Information about your right to dispute errors. If you think your electronic transaction history or receipt is wrong with respect to a Card transaction, or if you need more information about a Card transaction listed on the the electronic transaction history or receipt, call 1-888-908-3833 or email Wise through Wise’s Help Center or write to Wise US Inc., 30 W 26th Street, Floor 6, New York, NY 10010, ATTN: Wise Compliance. For other errors or potential errors in your Wise Account, please consult the Customer Agreement. “Card Errors” include the following:
- a) A transfer of funds that you or a secondary card holder (if any) did not authorize.
- b) A duplicate transaction that you or a secondary card holder (if any) did not authorize.
- c) A recurring transfer that you had cancelled prior to the occurrence of the transaction.
- d) An incorrect transfer amount.
- e) An ATM transaction that appears to have occurred where the funds were not dispensed.
Wise must hear from you no later than sixty (60) days after the earlier of the date you electronically access your Wise Account regarding a Card error, if the Card error could be viewed in your electronic transaction history, or the date that you first received written history from us or Wise on which the error appeared. You must provide the following information:
- (1) Your name, address and Card number.
- (2) Why you believe there is an error, and the dollar amount involved; and
- (3) Approximately when the error took place.
9. Cancellation rights
Canceling your Card. You may cancel your Card at any time without notice and with no charge by logging into your Wise Account or through the App. You may close your Wise Account in accordance with the Customer Agreement. Your Card fee and any delivery fee, where applicable, is non-refundable.
10. Privacy
Please review Wise’s Privacy Policy that you agreed to when you signed up for your Wise Account, as well as the Bank’s Privacy Policy linked at the start of this Cardholder Agreement. There you can find details to better understand Wise and the Bank’s commitment in maintaining your privacy as it explains how Wise and the Bank may use and disclose your information, describes how Wise and the Bank use cookies, as well as your right to information.
11. Other miscellaneous terms
11.1. You may not assign or transfer your Card and your obligations under this Agreement. We may assign or transfer our rights under this Agreement. Use of your Card is subject to all applicable rules and customs of any clearinghouse or other association involved in transactions. Wise and the Bank do not waive our rights by delaying or failing to exercise them at any time. Notwithstanding the foregoing, this Agreement shall be binding on you, your authorized users, your heirs, your executors, administrators, guardians, personal representatives, or trustee in bankruptcy.
11.2. If a court finds any provision of this Agreement invalid or unenforceable, such finding shall not make the rest of this Agreement invalid or unenforceable. To the fullest extent possible, any such provision shall be deemed to be modified so as to be rendered enforceable or valid; however, if such provision cannot be so modified, it shall be stricken and all other provisions of this Agreement in all other respects shall remain valid and enforceable.
12. Governing Law and Agreement to Arbitrate
12.1. You agree that, except to the extent inconsistent with or preempted by federal law and except as otherwise stated in this Cardholder Agreement, the laws of the Missouri, without regard to principles of conflict of laws, will govern this Cardholder Agreement and any claim or dispute that has arisen or may arise between you and Lead (or Wise), regardless of your location. Except for disputes that qualify for small claims court, all disputes arising out of or related to this Cardholder Agreement or any aspect of the relationship between you and Lead, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory, will be resolved through final and binding arbitration before a neutral arbitrator instead of in a court by a judge or jury, and you agree that Lead and you are each waiving the right to trial by a jury. You agree that any arbitration under this Cardholder Agreement will take place on an individual basis; class arbitrations and class actions are not permitted, and you are agreeing to give up the ability to participate in a class action.
12.2 The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as amended by this Cardholder Agreement. The Consumer Arbitration Rules are available online at https://www.adr.org/sites/default/files/Consumer%20Rules.pdf. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator.
12.3. The arbitrator’s decision will follow the terms of this Cardholder Agreement and will be final and binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief providing for specific performance of this Cardholder Agreement, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing nothing in this Cardholder Agreement will preclude you from bringing issues to the attention of federal, state or local agencies and, if the law allows, they can seek relief against us for you.
12.4. If any portion of this arbitration provision is deemed invalid or unenforceable, such a finding shall not invalidate any remaining portion of this arbitration provision, this Cardholder Agreement, or any other agreement entered into by you with us. However, notwithstanding any language in this arbitration provision of this Cardholder Agreement to the contrary, the class action waiver is not severable from the remainder of this arbitration provision and, in the event that the class action waiver is held to be invalid and unenforceable, and subject to any right of appeal that may exist with respect to such determination, any class action or representative proceeding shall be determined in a court of law and will not be subject to this arbitration provision.